Return and Refund Policy

Thank you for shopping at Bombay Store.

At Bombay Store, your satisfaction matters to us. Please read our return and refund policy carefully, as terms vary depending on the product category.

The following terms are applicable for any products that You purchased with Us.

How to Request a Return

To initiate a return or refund, contact us within the applicable timeframe:

1. Email: support@bombay.co.il
2. WhatsApp: +972- 058-7033122

3. Required with every request:

   • Your order number

   • A clear description of the issue

   • Photos or a video clearly showing the damaged, defective, or incorrect product and its packaging – requests submitted without visual evidence will not be processed.

We will review your request and respond within 2–3 business days.

1. Order Cancellation

Orders may be canceled before dispatch. Once dispatched, cancellation is not guaranteed.

2. Perishable Goods (Food & Groceries)

Due to the nature of perishable products, we do not accept returns.

Refunds or replacements are provided only if:

• The item is damaged, spoiled, or expired
• The wrong item was delivered

All such issues must be reported within 24 hours of delivery, with photo proof.

3. Non-Perishable Items

Non-perishable products may be returned within 5 days of delivery, provided that:

• The item is unused
• It is in original packaging
• Proof of purchase is provided
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4. Non-Returnable Items

• Perishable goods (unless defective)
• Opened or used hygiene products
• Frozen or refrigerated items
• Discounted or clearance items (unless defective)
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5. Refunds

• Approved refunds are processed within 7–14 business days
• Refunds are issued to the original payment method
• Partial refunds may be issued for missing or damaged items
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6. Returns Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
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7. Contact

Bombay Store
Email: store@bombay.co.il
Phone: 058-703-3122